Frequently Asked Questions

How do you ship packages?

We strive to deliver your order as soon as possible with average processing time of 3 business days and shipping time 7-12 business days throughout the United State and 10-20 business days to the most countries.  For more information please check our Shipping Policy and our Refund and Returns Policy.

Do you have free shipping service?

Yes. We provide free shipping service to all United States orders. However, we are working hardly to be able to offer free worldwide shipping, stay tuned!

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 07-14 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-25 Business days
Central & South America 15-25 Business days
Asia 15-45 Business days
Africa 15-45 Business days
*May require 3-5 days processing time.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

 

If you have any other questions, please Contact Us and we will do our best to help you out.